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Medical Office Assistant (MOA)

Calgary, AB · Full-time

About The Position

Medical Office Assistant

Elite Sport Performance/ The Knee Clinic - Alberta's Only Private Knee Clinic Calgary, Alberta, Canada (On-site)

2010 saw the advent of The Knee Clinic; Alberta’s ONLY private knee clinic. In response to overwhelming public need for timely, accurate assessment, diagnosis and intervention of knee injuries, we offered a much-needed alternative to the public system. Fast forward to present day and wait times, not only in Alberta but indeed across the country have skyrocketed. Combine this increased wait time with an aging population, and knee issues are a bigger societal burden than ever. Our Knee Clinic is uniquely positioned to offer a broad spectrum of options for management of your knee, not limiting you to only medications and/or surgery.

Our unique multi-disciplinary clinic is seeking an experienced and professional creator of great first impressions! As one of our front-line professionals, you flourish in a fast-paced team environment, have a smile on your face naturally and extend a welcoming demeanor to our valued patients.

In this role, your primary functions include but are not limited to the following:

Representing our brand of friendly professionalism by providing the best possible first impression, offering clear and thorough communication, and extending a positive lasting impression to our patients.
Reception: answer incoming calls and take phone messages.
Patient check-in and check-out.
Booking and rescheduling patient appointments.
Follow-up phone call appointment reminders and confirmations.
Correspondence: draft and compose letters, memos, fax, photocopy.
Scanning documents.
Preparing intake forms and new patient files.
Filing pertinent documentation on behalf of the clinic.
Ensuring and managing a smooth flow of patients through the office.
General care and cleaning of the office will be required.

This is a full-time position (approx. 40 hours, Monday to Friday,11 am - 7pm, (8 am - 4 pm - during training); Occasional Saturdays).

Requirements

As our ideal candidate, you:

Demonstrate excellent communication skills both in-person and over the phone.
Are meticulously well-organized with demonstrated success in managing and completing an abundance of administrative responsibilities.
Are focused on providing a superior patient experience.
Are energized by interacting with people while maintaining professionalism.
Contribute to the team environment always seeking opportunities to set colleagues up for success.
Bring to the table a winning, ‘can-do’ attitude.
Have experience in an administrative, reception or customer relations capacity.
Are a quick learner with varied computer skills.
Are professional in your attire and demeanor.
Are punctual for your workday.
A college or university degree/ diploma is an asset.